Emergency Numbers

In case of EMERGENCY call 000, or 112 from a mobile phone.




Phone Number


Police, Fire and   Ambulance

000 (or 112 from   mobile)

Emergency response.

Poisons Information   Centre

13 11 26

Poison information,   advice and referral.

Suicide Call Back   Service

1300 659 467

24-hour telephone   and online counselling for people at risk of suicide, for carers of someone   who is having thoughts of suicide or feeling suicidal and for those who have   lost someone to suicide.

Online counselling   is also available at www.suicidecallbackservice.org   .


1300 651 251

24-hour counselling   and information for anyone affected by suicide.

Crisis and   Assessment Team (CAT) - South West Melbourne

1300 657 259

24-hour psychiatric   triage including information, assessment and referral for anyone experiencing   severe mental health concerns and symptoms.

Child Protection   Crisis Line

13 12 78

Weekend and after   hour service for concerns about the immediate safety of a child or young   person within their family unit.

Direct Line

1800 888 236

24-hour   information, counselling and referral for alcohol and other drug related   issues.

Gamblers Helpline

1800 858 858

24-hour telephone   support for issues related to gambling.

Gamblers Help Youth   Line

1800 262 376

24-hour telephone   support for issues related to gambling.

Healthdirect   Australia

1800 022 222

24-hour health   advice line staffed by registered nurses to provide expert health advice.

Kids Helpline

1800 551 800

24-hour counselling   for young people and children.

Lifeline Australia

13 11 14

24-hour crisis   support and suicide prevention.


1300 789 978

24-hour counselling   for men, including information and referral.

WIRE Women's Support   Line

1300 134 130

Information and support   for women, available from 9am-5pm.


1300 606 024

24-hour general   health advice and information.

Sexual Assault   Crisis Line

1800 806 292

After hours   telephone crisis counselling service for victims or survivors of both past   and recent sexual assault.

Womens Domestic   Violence Crisis Service

1800 015 188

24-hour support and   information for women experiencing violence and abuse from a partner or ex-partner,   another family member or someone else they are close to.





Phone Number


Beyond Blue

1300 224 636

National mental   health information and support line.

Child Abuse   Prevention Services

1800 688 009

Information,   referral and ongoing support to those affected by child abuse, concerned   about the welfare of a child, or needing family or parenting support.

Eating Disorder   Helpline

1300 550 236

Information,   guidance and support to anyone whose life is affected by an eating disorder,   body image issues or disordered eating.


1800 650 890

Online telephone   support and counselling for young people and their families who are going   through a difficult time.

Gay and Lesbian   Switchboard and Qlife

1800 184 527

Telephone   counselling, information and referral service for gay, lesbian, bisexual,   transgender, intersex and queer (GLBTIQ) communities.


1300 845 745

Telephone   counselling for people experiencing or struggling with grief and loss.


1300 301 300

Support,   counselling and education for parents and carers of children and young   people.

Pregnancy, Birth   and Baby Helpline

1800 882 436

Information and   counselling for women, their partners and families relating to issues of   conception, pregnancy, birthing and post natal care.

Relationships   Australia

1300 364 277

Relationship   support for individuals, families and communities.

SANE Australia

1800 187 263

Mental health   information and support.

Drug and Alcohol   Clinical Advisory Service (DACAS)

1800 812 804

Consultancy service   for health and welfare professionals only.




Please note that online counselling services are not always able to respond immediately. 




Counselling Online


Online counselling for anyone worried about or seeking help for their own alcohol and/or other drug use, or anyone concerned about the alcohol or other drug use of a family member or friend.

Counselling online is available 24 hours a day, 7 days a week across Australia.



Free online support for young people and families that are going through a tough time. Also a great way for young people who are worried about someone they know to get some extra support.

Gambling Help Online


Online counselling and email support for anyone wanting help with a gambling concern.

Kids Helpline Web Counselling


Access to a Kids Helpline counsellor over the web.